Setting up auto-responses in whatsapp Business is a feature of high influence that helps businesses manage customer interactions more effectively. This will allow you to immediately respond to the frequently asked questions. Timely dissemination of information to the customers. And ultimately enhance customer satisfaction. The steps for setting up whatsapp Business auto-responses include Quick Replies. Away Messages. And Greeting Messages.
Step 1: Download and Set Up whatsapp Business
If you have not done so already. Download the whatsapp Business app from the Google Play Store or the Apple App Store. Once the download is complete. Follow these steps to set up your account:
Verify Your Business Phone Number
Use a number dedicated to your business. This number should not be linked to a personal whatsapp account.
Create Your Profile: Fill in information such as your business Uganda WhatsApp Number Database name. Description. Address. Website. And business hours. These kinds of details help customers be better informed about the nature of the business and how they can reach you.
Step 2: Set Up Auto-Responses
After setting up your account. You can proceed to build auto-responses. There are three types of auto-responses in whatsapp Business. They are Quick Replies. Away Messages. And Greeting Messages.
1. Quick Replies
Quick Replies are a set of pre-defined messages to rapidly answer frequent questions. To do so. Go through the following steps:
Go to Settings: Open the whatsapp Business app. Tap the three vertical dots at the top right corner (Android). Or Settings tab .
Tap “Business Tools” or “Business Settings.”
In “Business Settings.” tap on “Quick Replies” to create a list of frequently used messages.
Create Quick Reply
Tap the + icon to add. In the text box. Type your message. For example. “Thank you for your inquiry! We’ll get back to you shortly.” Assign a shortcut to insert this response easily. Like /thanks. Save Your Quick Reply: Save your quick reply once you have set up your reply and from now onward use any time typing its shortcut .
2. Away Messages
Away Messages are automated messages set when you are not in a position to immediately respond to customers. This comes in pretty handy outside of business hours. Here’s how you set it up:
Go to Business Tools: From the main settings menu. Tap “Business Tools
Away Message: Tap “Away Message” and toggle it on.
Edit Your Away Message: Edit your message if you’d like. For instance. “We are currently unavailable. Please leave a message and we will get back to you as soon as possible.”
Set a Schedule:
Click “Schedule” to specify hours that this WhatsApp Number Away Message should automatically send on.
You can choose “Always Send” if you want to always send the message. Or specific days and times.
Select Recipients: You can select all. Only not saved contacts. Or only select contacts.
3. Greeting Messages
Greeting Messages are automated messages to customers at the start or after 14 days of inactivity. To activate this feature. Do the following:
Business Tools: Once again. Tap on “Business Tools
Greeting Message: Tap on “Greeting Message” and toggle it on.
Personalize your message. For example. “Hello! Thanks for reaching out to [Your Business Name]. How can we help you today?”
Target the recipients. Just like Away Messages. You have an option to send the greeting to everyone. Only new contacts. Or certain contacts.
Step 3: Test the Auto-responses
Once you have configured your auto-responses. You’ll definitely want to test it to ensure that the things work okay. Try using a different phone. Or ask someone around you to message your business account to see whether the responses get sent as they should.
Step 4: Monitoring and Adjustment
After having your auto-responses go live. Start monitoring the customer interactions in terms of effectiveness. Be on the lookout for any frequently asked questions that may require new Quick Replies or even adjustments to your Away and Greeting Messages. This will allow you to keep your communication fresh and relevant. Update these responses on a regular basis.
Conclusion
Whatsapp Business automatic response setup will give seriously better customer support and response time. You can ensure that your customers stay valued and well-informed by using Quick Replies. Away Messages. And Greeting Messages while you are not immediately available to respond. Use them to improve your business communication strategy and keep up good relations with your customers.
